Warranty

Alder Sportswear offers a one year guarantee on all their products against faulty workmanship and materials. This guarantee is valid to the original retail consumer purchaser only and a proof of purchase will be required.
If a product is found to be defective due to a manufacturing failure Alder Sportswear will repair or replace, at their discretion, any defective part. Please return the item to the Alder authorized dealer along with a valid receipt for assessment. 

Alder Sportswear must receive the faulty item back before any repair, refund or replacement can be actioned.
The product must be sent directly to Alder Sportswear (carriage paid by you) together with the completed RETURNS FORM.

This guarantee does not cover normal wear & tear, nor damage resulting from abuse, alteration or unauthorized repair. Items must be clean and dry before being sent back for warranty or repair work. Wet, dirty or stinking products will not be repaired and returned to the sender. Please allow up to 21 days for items to be returned.

This guarantee does not affect your statutory rights.

Postage is not free – it is your responsibility to pay for the cost of shipping the product to Alder Sportswear.

Please send your product back with the completed form which can be downloaded here RETURNS FORM

YOU WILL NEED TO KEEP YOUR ORIGINAL RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY

Contact for Warranty Issues
If you’d like to contact someone to discuss your warranty request please contact us

Address:

ALDER SPORTSWEAR LTD
RETURNS DEPARTMENT
LEWDOWN
OKEHAMPTON
DEVON
EX20 4PJ

Tel 01566 783444

email